1. Who we are
ArmLyst ("we") is a product of ArmBot Academy (SSM 202603246160), 38-1 Jalan Delima, Pusat Perdagangan Pontian, 82000 Pontian, Johor, Malaysia. "You" means the business or person that subscribes to a paid plan and its authorised users.
2. What these terms cover
Paid subscriptions to ArmLyst, and the pilot offer in section 3. The Free plan has no payment method. Use of the service is governed by the Terms of Service (/terms) and data handling by the Privacy Policy (privacy.armlyst.com). On billing matters, these Billing Terms prevail.
3. Pilot offer
The pilot is one manual invoice, for the amount stated on your invoice, covering 60 days. It does not renew automatically. At day 60 the pilot ends and the account moves to the Free plan: your data is kept and Free plan limits apply. To continue on a paid plan, a new invoice is needed. The 7-day refund rule applies to the pilot too: if you ask within 7 days of activation you get a full refund; after that there is no refund, except for a failure of the service.
4. Plans and prices
Paid plans currently: Starter and Growth, at the price shown on the pricing page when you subscribe. Business and Enterprise are by quote only. Prices may change; you will be told before your next renewal and the new price applies from the next billing period.
5. Currency
Amounts are in MYR, as stated on your invoice.
6. Taxes (SST)
Prices are in MYR and no SST is charged at present; if we register for SST we will give notice and update these terms. Any taxes that do apply will be shown separately before you pay.
8. Renewal and the billing cycle
Before each renewal you pay a bill and approve the payment. On the MYR/FPX path "Pay now" is available from 7 days before the end of the current period; pressing it issues the renewal bill, which you approve in your banking app. Payment keeps your plan active. If you do not pay, section 11 applies.
9. Plan changes
A change is scheduled for your next renewal date; you are charged for the new plan then. An upgrade (Starter to Growth) takes effect when you pay the renewal bill for the new plan. A downgrade (Growth to Starter) is applied at the period boundary and gives no refund of the difference; you keep your current plan's features until the change applies.
10. Cancellation and refunds
- Cancellation: at any time. Access continues to the end of the paid period, then you move to the Free plan. Your data is kept. Cancel by emailing contact@armlyst.com; if we charge you after a valid cancellation, we refund that charge in full.
- Refunds: no pro-rata refunds. If the period is unused (no imports and no questions since it started) you may request a refund within 7 days of paying; we return the full amount minus any payment-gateway fee. Contact us first about any billing issue.
11. Non-payment, grace and read-only
If a renewal payment is not received by the end of the current period, a 7-day grace period applies. If still unpaid after 7 days, the plan goes read-only (you can view your data; Ask is paused). If no payment within 30 days of read-only starting, you move to the Free plan. Your data is never deleted because of non-payment. Your data is kept.
12. Payment failures and disputes
If a payment fails or is overdue, we will show a notice in the app and you can still pay during the grace period. Contact us first about any billing problem. Please contact us before you dispute a charge with your bank or card issuer, so that we can try to resolve it quickly. If a payment is disputed or reversed, we may suspend the account until the matter is resolved, and we may give the payment provider the records of the transaction.
13. Records
We keep our invoices, receipts, credit notes and the related payment and audit records for 7 years, as accounting and tax require, even if you delete your account or your data. Other data is handled per the Privacy Policy.
14. Contact and support
contact@armlyst.com, which is also the address for billing and legal notices, or ArmBot Academy, 38-1 Jalan Delima, Pusat Perdagangan Pontian, 82000 Pontian, Johor, Malaysia. We aim to acknowledge every message within 2 working days and to reply within 21 days. Please do not send passwords or access codes by email.